Tag Archive: lean enterprise

  1. Announcing Our SECOND Three-Year ISO Recertification

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    We are happy to report to our customers and the industry at large that October 2023 marks our 6-year anniversary of ISO 9001:2015 registration! O’Keefe Controls Co. earned its initial ISO 9001:2015 registration for its QMS in 2017. The company conducts routine audits as a way to ensure it is in conformance with every aspect, every clause, of the entire process. Yearly surveillance audits by a third-party ISO registrant are conducted and O’Keefe Controls Co. has passed every one. And in October 2023, our second three-year recertification was proudly received.

    Any company that has achieved ISO Registration and subsequent re-registrations understands the significance of this achievement. It is an accomplishment not merely in terms of the effort required to go through the process as described above. It is more significant in terms of how well we can service our customers and this is, in fact, why we initially sought registration 6 years ago, and persisted in maintaining and bettering our Quality Management System (QMS) ever since.

    A Culture of Continuous Improvement

    At O’Keefe Controls Co., our operating motto is “continuous improvement” and having a QMS in place per ISO 9001: 2015 standards has dramatically helped us inject this viewpoint into our everyday work. More than merely a motto, due to the commitment and energy the staff has brought to utilizing our QMS on their individual posts, we can look back and say we have achieved positive progress toward our overall goal of continuous improvement, and continue to do so.

    Staff are encouraged to look for and develop ways to increase efficiency as they work, without changing the routines that are already producing desired results. Our staff have become more engaged with the quality control process and personally feel accountable for overall company performance and quality. This translates into increased personal production, which creates higher staff morale, and ultimately, improvement in product production cycles, schedules, customer communication, less waste, and many other positive effects.

    What This Means for Our Customers

    There are many small but significant ways applying this has had a direct positive effect on how well we service our customers. To name just one example: At the start of 2021, we optimized our process for the storage of finished goods inventory and selecting product to fill an order. The changes we made allowed us to better control how finished products are sorted and packaged for customers, reducing time and the possibility of order fulfillment errors. With customer satisfaction as our top priority, our ISO 9001:2015-based QMS is utilized to ensure that we are achieving top customer satisfaction. With our recent recertification, customers can be assured that our efforts in this direction will continue, creating a positive impact on overall customer experience.

    An updated copy of the O’Keefe Controls ISO 9001:2015 certificate is available for download at https://www.okeefecontrols.com/quality/. Based in Monroe, CT, O’Keefe Controls Co. is a world-class producer of precision orifices and fluid control devices used in a wide range of liquid and gas flow control applications.

  2. Announcing Our Three-Year ISO Recertification

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    Among those “in the know”, mentioning the intent to pursue ISO (International Standards Organization) registration would definitely garner respect — but might also cause some trepidation. Understandable — as this reaction is most likely caused by visions of a daunting task – consisting of meetings, discussions, audits, review of policy & procedure writing.  Well, it is definitely not a walk in the park, but after having gone through the process successfully twice, we can tell you with confidence — not only has everyone survived, we have actually gained quite a few wins along the way since our initial ISO 9001:2015 registration in 2017.  In fact, we are happy to announce that we have just earned our first three-year recertification! AND we have found the entire process to be positive & helpful towards our overall goal of continuous improvement.

    When you get the QMS (Quality Management System) ball rolling in your organization, you immediately see how the momentum can develop. There is an energy injected into every process as people look for — and develop — ways to increase efficiency as they work without changing the routines that are already producing desired results. Our staff become more engaged and personally feel accountable for overall company performance and quality.  And whenever you have process ownership, you are going to have good morale.

    You cannot downplay the significance of that, especially when you set our accomplishment in the context of the recent global pandemic and the economic & political turbulence that followed. While we can’t say that we predicted a pandemic, we did already have an operating mode in place which prepared for unexpected change as an ISO 9001:2015 registered company.

    Meeting the Challenge of the Recent Pandemic

    In the midst of the pandemic, when many companies hunkered down, downsized and even mothballed production lines, O’Keefe Controls Co. actually expanded production to meet the immediate needs caused by the pandemic. In reaction to the shortage of Personal Protective Equipment (PPE) for healthcare workers, we deployed our 3D printing capabilities to provide face shields for local area hospitals. Our engineers rose to the challenge of developing and very quickly producing devices for use in ventilators. And make no mistake — these products conformed to the stringent standards for repeatability and reliability that define the O’Keefe Controls Co. brand.

    With production demands increased in this vital area, the safety of our staff was a top priority in ensuring our production lines would never go down. And in fact, solutions initially implemented due the pandemic, such as increasing the number of workstations to avoid staff having to share the same area, have actually caused overall expansion of our production lines and capability.  Continuous improvement  – even in a pandemic!

    Our ISO 9001:2015 certified QMS, with its focus on continuous improvement, helped us turn adversity into opportunity, allowing these gains to happen. All while never missing a beat in customer satisfaction, efficiency and total quality.

    O’Keefe Controls Co. earned its initial ISO 9001:2015 registration for its QMS in 2017. The company conducts routine audits as a way to ensure it is in conformance with every aspect, every clause, of the entire process. Yearly surveillance audits by a third-party ISO registrant are conducted and O’Keefe Controls Co. has passed every one. And in November 2023, our second three-year recertification was proudly received.

    What This Means for Our Customers

    ISO 9001:2015 is the most updated version of the standard; it focuses on a quality management system’s structure and performance. It assists companies in developing a robust quality management system that aligns quality with a wider business strategy. The current version of the standard emphasizes risk-based thinking and accountability in all organizational processes in order to improve effective communications and to facilitate continuous improvement. This translates into continuously improving overall customer satisfaction in the process.

    An updated copy of the O’Keefe Controls ISO 9001:2015 certificate is available for download at https://www.okeefecontrols.com/quality/. Based in Monroe, CT, O’Keefe Controls Co. is a world-class producer of precision orifices and fluid control devices used in a wide range of liquid and gas flow control applications.

  3. O’Keefe Controls Co. Announces ISO 9001:2015 Registration

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    O’Keefe Controls Co. announced it has received ISO 9001:2015 registration for its Quality Management System (QMS). The registration was received after an independent audit conducted by American Systems Registrar, an accredited ISO registrar based in Wyoming, MI. ISO is the International Organization for Standardization.  O’Keefe Controls Co. is a manufacturer of fluid control devices, including precision orifices.

    Through its ISO 9001:2015 registration, O’Keefe Controls Co. joins an elite group of companies in 170 countries worldwide that adhere to established criteria defining a Quality Management System.  The ISO 9001:2015 registration is a strong validation of a focus on quality, according to Patrick O’Keefe, President of O’Keefe Controls Co. He stated, “As a lean enterprise, continuous improvement is paramount in how we approach business. We emphasize a systematic approach to ensure product quality with an eye towards continuous improvement that provides customer satisfaction.

    “Essentially what this registration conveys is that when customers turn to us as a resource for a fluid control device, they can have full confidence that the product they specify is of consistent and repeatable quality due largely to the quality management system that we have deployed,” O’Keefe said. “The QMS structure encouraged by the ISO 9001:2015 standard and our emphasis on lean culture have had a positive impact on our success in increasing customer satisfaction.”

    ISO 9001:2015 is the most updated version of the standard; it focuses on a quality management system’s structure and performance. It assists companies in developing a robust quality management system that aligns quality with a wider business strategy. The current version of the standard emphasizes risk-based thinking and accountability in all organizational processes in order to improve effective communications and to facilitate continuous improvement.

    A copy of the O’Keefe Controls ISO 9001:2015 certificate is available for download at www.okeefecontrols.com  For more information on O’Keefe Controls Co.’s registration contact Jim Fleming, Lean Quality Coordinator, by email at jfleming@okeefecontrols.com or call 800.553.3285. Based in Monroe, CT, O’Keefe Controls Co. is a world-class producer of precision orifices and fluid control devices used in a wide range of liquid and gas flow metering applications.

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